Service Minded

Debra Helwig on Marketing & Leadership in Professional Services

Archive for March 25th, 2013

Size ‘Em Up

Posted by debrahelwig on March 25, 2013

platesIn the grand cosmology of chores at Casa Helwig, I am the goddess of dishwasher-emptying.

Luckily, I don’t mind. As far as I’m concerned, putting clean things away is infinitely more fun than scrubbing hours-old peanut butter and jelly off the inside of lunch containers. It’s a simple, mindless task that gives me brain space to develop writing ideas and plan upcoming work.

That is, until I get to THE PLATES.

Not just any plates. Not the good old china ones with the ivy on them, that we got at our wedding so my husband can say he always has something green on his plate. (No lie.)  No, no. Those I love, 20 years’ worth of chips and cracks and all.

You see the bane of my existence pictured here. I took this photo this morning, after they fell out of the cabinet for the FOURTH time.

I bought these lovelies at Disney World a couple of years ago when I was there on a business trip. I needed to bring something back for my kids, and these were cute, practical, and inexpensive.  Plus, they’d fit easily in my suitcase.  Perfection!  And yes, when I got home they made me into the heroine of the day. Lots of pleased giggles and hugs and “let’s use them right now!” Yay!
All was well until I had to figure out how to put them away.

Turns out the shapes that looked so cute on the store shelves DO. NOT. STACK.  No matter how I put them in the cabinet, they slide out. They cause things put on top of them to fall.

THEY DRIVE ME CRAZY.

And of course, because the kids ADORE them, they aren’t going anywhere.  I’m 100% stuck, probably until the youngest goes to college. 13 years from now.

The funny thing is, when they fell this morning and hit me in the head (yes, literally) – it jarred an idea loose. There’s a connection between my plate problem and professional services. And it’s this:

Choosing who your new clients will be is a more delicate proposition than you might realize.

As firms become more aggressive in pursuing niche development, it’s easy to get in a mindset of “let’s go after any lead we can, because we need a significant number of companies in that space to show how well we manage that specialty.”  Under that way of thinking, if your niche is construction, any company with ‘contractor’ in its name suddenly becomes a viable target; if it’s healthcare, the word “hospital” sets your heart going pitter-pat. And on and on.

This is dangerous.

Because if you don’t size potential clients up properly – and by that, I mean in ways besides financial solvency and revenue – you may find once you get them on board that they’re a very, very bad match.

If you’re not considering the more-difficult-to-measure aspects of a potential client – things like their employee satisfaction and turnover, their company culture and how it matches with your firm’s philosophy of doing business, how they prefer to communicate and how you do – you may find that once they’re on board, they’re a huge revenue source for the firm (yay) but that they also TOTALLY DRIVE YOU CRAZY.

Just like my plates – on the one hand, a raging success; on the other, the bane of your existence.

I bought my plates thinking they were practical. You know, plates, just like the other plates in my cabinet. I never, ever once considered that not all plates are alike – and they don’t all fit together. And they certainly don’t all fit me and the way I do my (dishwashery-goddess-type) work.

Your clients are just the same.

Trust me. Take the extra time to size ‘em up right, or you may be stuck with them – painfully – for a long, long time to come.

Posted in Accounting, Attitudes, Business Development, Professional Services, Strategic Planning | Tagged: , , , , , , , | 3 Comments »

 
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